Frequently Asked Questions
SHIPPING
Do you offer discreet shipping?
Absolutely. All orders from LoudCartel are shipped in plain, unmarked packaging with no reference to cannabis or our brand. Your privacy and security are our top priority.
Where do you ship to?
We ship to all U.S. states where hemp-derived and cannabis products are permitted under state law. Please check your local regulations before placing an order.
How long does shipping take?
Most orders are processed within 24 hours and delivered in 2–5 business days depending on your location. You'll receive tracking information as soon as your order ships.
Will I get tracking for my order?
Yes. As soon as your order is fulfilled, we’ll email you a tracking number so you can follow your package in real time.
What should I do if my package is delayed or missing?
If your order hasn't arrived within the expected delivery window, please contact our support team right away. We'll work with the carrier to locate your package or issue a replacement if needed.
PAYMENT
What payment methods do you accept?
We accept major credit/debit cards, bank transfers, and cryptocurrency (BTC, USDT, ETH) for fast, secure checkout. Payment instructions will be provided at checkout.
Is my payment information secure?
Yes. Our site uses SSL encryption and secure third-party processors to protect your data. We never store your card or crypto wallet details.
Do you accept Cash on Delivery (COD)?
No, we currently do not offer Cash on Delivery due to the nature of our products. All orders must be prepaid through one of our supported methods.
Why was my card declined?
Sometimes card issuers block cannabis-related purchases. If your card fails, try using a different one, a prepaid card, or choose crypto or bank transfer at checkout.
Can I pay with crypto for wholesale orders?
Yes! We recommend cryptocurrency or direct transfer for all wholesale purchases to ensure smooth, trackable transactions with no limits.
Order & Retunrs
Can I cancel or change my order after placing it?
We begin processing orders immediately to ensure fast shipping. If you need to make changes, please contact us within 1 hour of placing your order. After that, changes may not be possible.
What if I receive the wrong item or something is missing?
If there’s an issue with your order, contact us within 48 hours of delivery. We’ll quickly review and resend or refund any missing or incorrect items.
Do you accept returns or exchanges?
Due to the nature of cannabis products, all sales are final. However, if there’s an issue with product quality or fulfillment, we’ll make it right. Your satisfaction is our priority.
What should I do if my package arrives damaged?
If your product was damaged during transit, please take clear photos and contact our support team immediately. We’ll investigate and send a replacement or store credit if approved.
How can I track or view my past orders?
Log into your LoudCartel account dashboard to view your order history, shipping status, and payment confirmation for each order.